IT Customer Support Engineer - Dean's Office - SBASSE
LUMS-Lahore University of Management Sciences
Lahore , Pakistan
Posted Sep 21, 2016 2 views
To assist & provide IT support to SBASSE faculty and SBASSE staff through the SBASSE IT Helpdesk.
Main Responsibilities
- Troubleshooting IT software and hardware problems at the Helpdesk and around the SBASSE complex, individually or as a team.
- Installation of different operating systems including Windows, MAC and Linux platforms.
- Installation and trouble-shooting of scientific software used in SBASSE.
- Provide IT support to SBASSE faculty and staff. Help walk-in users.
- Taking phone calls, logging and assigning tickets at Helpdesk (Service Desk) and facilitating appropriate solution to the users after office hours and on weekends. Closure of all assigned tickets.
- Help in creating FAQ of common technical support related issues.
- Escalate the extra-ordinary/attention requiring calls.
- Following up calls in progress.
- Client end support for System Center Configuration Manager (SCCM).
- Coordination with IST department and IST staff as and when required.
Skills
Job Details
LUMS-Lahore University of Management Sciences
The Lahore University of Management Sciences (LUMS), established in 1985, is one of the largest universities in Pakistan. It offers undergraduate, graduate and post-graduate programmes through its five schools: Suleman Dawood School of Business, Mushtaq Ahmad Gurmani School of Humanities and Social Sciences, Syed Babar Ali School of Science and Engineering, Shaikh Ahmad Hassan School of Law and Syed Ahsan Ali and Syed Maratib Ali School of Education.
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