Please turn on your javascript IT Customer Support Engineer - Dean's Office - SBASSE Job, Lahore, LUMS-Lahore University of Management Sciences - ROZEE.PK

Apply For This Job

Close
or

Job Description

To assist & provide IT support to SBASSE faculty and SBASSE staff through the SBASSE IT Helpdesk.

Main Responsibilities

  • Troubleshooting IT software and hardware problems at the Helpdesk and around the SBASSE complex, individually or as a team.
  • Installation of different operating systems including Windows, MAC and Linux platforms.
  • Installation and trouble-shooting of scientific software used in SBASSE.
  • Provide IT support to SBASSE faculty and staff. Help walk-in users.
  • Taking phone calls, logging and assigning tickets at Helpdesk (Service Desk) and facilitating appropriate solution to the users after office hours and on weekends. Closure of all assigned tickets.
  • Help in creating FAQ of common technical support related issues.
  • Escalate the extra-ordinary/attention requiring calls.
  • Following up calls in progress.
  • Client end support for System Center Configuration Manager (SCCM).
  • Coordination with IST department and IST staff as and when required.

Skills

Troubleshooting expertise of common problems of different op

Job Details

Industry:
Functional Area:
Total Positions:
1 Post
Job Shift:
First Shift (Day)
Job Type:
Full Time/Permanent
Job Location:
Gender:
No Preference
Minimum Education:
Bachelors
Career Level:
Experienced Professional
Minimum Experience:
1 Year
Apply Before:
Oct 21, 2016
Posting Date:
Sep 21, 2016
Show fewer details Read full job description

What is your Competitive Advantage?

Get quick competitive analysis and professional insights about yourself
Talk to our expert team of counsellors to improve your CV!
Try Rozee Premium

LUMS-Lahore University of Management Sciences

Education/Training · 301-600 employees - Lahore

One of the largest universities of Pakistan, the Lahore University of Management Sciences (LUMS) is a world class academic institution with a proud history of achievement and ambitious plans for the future. The idea of establishing the university took root in the mind of Syed Babar Ali, Pro Chancell ...Read More