Please turn on your javascript IT Customer Support Engineer - Dean's Office - SBASSE Job, Lahore, LUMS-Lahore University of Management Sciences - ROZEE.PK

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Job Description

To assist & provide IT support to SBASSE faculty and SBASSE staff through the SBASSE IT Helpdesk.

Main Responsibilities

  • Troubleshooting IT software and hardware problems at the Helpdesk and around the SBASSE complex, individually or as a team.
  • Installation of different operating systems including Windows, MAC and Linux platforms.
  • Installation and trouble-shooting of scientific software used in SBASSE.
  • Provide IT support to SBASSE faculty and staff. Help walk-in users.
  • Taking phone calls, logging and assigning tickets at Helpdesk (Service Desk) and facilitating appropriate solution to the users after office hours and on weekends. Closure of all assigned tickets.
  • Help in creating FAQ of common technical support related issues.
  • Escalate the extra-ordinary/attention requiring calls.
  • Following up calls in progress.
  • Client end support for System Center Configuration Manager (SCCM).
  • Coordination with IST department and IST staff as and when required.


Troubleshooting expertise of common problems of different op

Job Details

Functional Area:
Total Positions:
1 Post
Job Shift:
First Shift (Day)
Job Type:
Full Time/Permanent
Job Location:
No Preference
Minimum Education:
Career Level:
Experienced Professional
Minimum Experience:
1 Year
Apply Before:
Oct 21, 2016
Posting Date:
Sep 21, 2016
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LUMS-Lahore University of Management Sciences

Education/Training · 301-600 employees - Lahore

One of the largest universities of Pakistan, the Lahore University of Management Sciences (LUMS) is a world class academic institution with a proud history of achievement and ambitious plans for the future. The idea of establishing the university took root in the mind of Syed Babar Ali, Pro Chancell ...Read More