· Troubleshooting IT software and hardware problems at the Helpdesk and around the campus, individually or as a team
· Installation of different operating systems including Windows, MAC and Linux platforms.
· Provide support to Faculty and staff. Help walk-in users.
· Taking phone calls, logging and assigning tickets at Helpdesk (Service Desk) and providing appropriate solution to the users after office hours and on weekends. Closure of all assigned tickets.
· Help in creating FAQ of common technical support related issues.
· Escalate the extra-ordinary/attention requiring calls.
· Following up calls in progress
· Client end support for System Center Configuration Manager (SCCM)
· Working with other IST members as and when required
· Handle different user end technical projects
· Handle support for business games and other special events
One of the largest universities of Pakistan, the Lahore University of Management Sciences (LUMS) is a world class academic institution with a proud history of achievement and ambitious plans for the future. The idea of establishing the university took root in the mind of Syed Babar Ali, Pro Chancell ...Read More