Please turn on your javascript Senior IT Customer Support Engineer Job, Lahore, LUMS-Lahore University of Management Sciences - ROZEE.PK

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Job Description

Main Responsibilities

·         Troubleshooting IT software and hardware problems at the Helpdesk and around the campus, individually or as a team

·         Installation of different operating systems including Windows, MAC and Linux platforms.

·         Provide support to Faculty and staff. Help walk-in users.

·         Taking phone calls, logging and assigning tickets at Helpdesk (Service Desk) and providing appropriate solution to the users after office hours and on weekends. Closure of all assigned tickets.

·         Help in creating FAQ of common technical support related issues.

·         Escalate the extra-ordinary/attention requiring calls.

·         Following up calls in progress

·         Client end support for System Center Configuration Manager (SCCM)

·         Working with other IST members as and when required

·         Handle different user end technical projects

·         Handle support for business games and other special events

Job Details

Industry:
Functional Area:
Total Positions:
1 Post
Job Shift:
First Shift (Day)
Job Type:
Full Time/Permanent
Job Location:
Gender:
No Preference
Minimum Education:
Bachelors
Degree Title:
Bachelors
Career Level:
Experienced Professional
Experience:
3 Years - 4 Years
Apply Before:
Oct 01, 2016
Posting Date:
Sep 01, 2016
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LUMS-Lahore University of Management Sciences

Education/Training · 301-600 employees - Lahore

One of the largest universities of Pakistan, the Lahore University of Management Sciences (LUMS) is a world class academic institution with a proud history of achievement and ambitious plans for the future. The idea of establishing the university took root in the mind of Syed Babar Ali, Pro Chancell ...Read More