Job Requirements:
· Installation, Maintenance and Upgrading of Equipment.
· Configuration and programming of Alcatel/Siemens/Avaya/Nortel PABX.
· Knowledge of Alcatel/Siemens/Avaya/Nortel ISDN and Call Centre systems.
· Knowledge of best practice Standards pertaining to PABX installation and maintenance.
· A strong background in IP based Technology with specialized skills in IPT.
· Understanding of IP numbering, Understanding of SIP, VoIP protocols, Unified Communication etc.
Job Description:
· Conduct external surveys regarding client requirements as per received HLD from PMD (Presales Team).
· Visit deployment site, Install and commission equipment.
· Obtain Service Request from Client, perform troubleshooting and ensure preventive maintenance.
· Integration of servers, configuration, RAID implementation & OS installation as per requirement of external customer.
· Handle customer complaints efficiently and resolve them in the shortest possible time by diagnosing and troubleshooting.
· Installation & Configuration of Access Points for internal users.
· Troubleshoot, rectify and resolve all complaints of makkays offices.
· Remote Support to distant offices.
· Upgrade Software according to the internal client requirements.
· Obtain Server, data, email, public folders Backups.
· Provide hardware support if required.
· Timely solve day to day network/IT tasks and queries.
· Verifying completion of scheduled jobs such as backups.
· Monitoring Server Performance & NMS monitoring.
Skills
• Strong Interpersonal skills and problem solving abilities.
• Excellent leadership and managerial skills.
• Ability to work in team and independently.
• Self-initiator.
• Ability to work in tough situation.
• Strong work ethics and Values.
Job Details
Makkays was established in 1982, with the vision of becoming the leading Technology Solution Provider in Pakistan. Makkays began with facilitating the industrial needs for scientific and electronic components. However, with the rapid increase in technology and changing business environment; today, it does not only sell technology but also provides complete technology solutions catering to various industrial needs across the country. With its Head office at Islamabad, Makkays has its presence in all the major cities of Pakistan - Lahore, Karachi, Faisalabad, Peshawar & Multan and is widely trusted and acknowledged for the quality of its solutions and after sale services in the following domain: - Electronics and Industrial (EI) - Information and Communication Technology (ICT) - Power Systems (PS) - Test & Measurement (T&M) Makkays' technology solutions are a result of extensive R & D, persistent hard work and commitment of its skilled resources. Makkays represents some of most acclaimed global technological brands symbolizing the company's relentless pursuit of modernity and dependability.
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