Posted Apr 17, 2014 12 views
Operation managements:
- Increase the number of the new buying customer (activation
- Sales targets achievement as per given targets.
- Required to achieve the margin KPI by making profitable baskets of customers.
- Increasing his/her customers portfolio size by adding new customers.
- Average sales turnover per customer
- Incremental sales by adding the articles in the customer basket across the departments of dry food e.g D&T, S&C as these departments carry good margin.
- Represent a positive image to the Customers through in-depth understanding of the business, METRO selling skills, and excellent customer service
- Enhance market and competitor knowledge consistently so METRO adapt its strategy accordingly
- Customer file maintenance and customer analysis before visit.
- Pre planning customer sales and buying trends analysis before visit. Gap analysis regarding the objectives setting and out come post visit.
- Objective definition per customer and action plan definition per customer.
- At least one competitor visit monthly and competitors follow-up if needed Competitors' follow-up
- Customer visit Preparation
- Customer file maintenance on the field
- Existing customer visit
- Customer visit follow up
- Prepare the Feasibility Studies of business Solutions
- Weekly planning according to the portfolio priorities
- Management of phoning, mailing and faxing
- Organize the follow-up of the customer commitments during the visits or per phone
- Store tour and sharing information with the DMs for alignment
- Scheduling of activity with Customers
- Store immersion
- Twice a year, customer immersion
- Internal feedback about customer information
- Exchange of information with Department Managers and Floor Managers
- Team meeting with the Field Operations Manager or/and Store Manager.
- Monthly meeting with Store management to discuss positive and negative results/actions.
- Commercial in & out-store events support
- Communication with the Coordinators (TGM)
- Evaluation of market share development per customer
- Customer situation analysis and budget follow-up
- KPIs follow-up: turnover, margin, frequency etc…of the customer portfolio
- Attend some specific training to develop additional skills and competences based on the specialization
- Feasibility studies
- Merchandising
- Product knowledge
- IT tools
- Communication
Skills
2)Applying Expertise and Technology
3) Analyzing
4) Learning and researching
5) Creating and Innovating
6) Planning And Organizing
7)Delivering Results and meeting customer Expectations
8)Following Instructions and Procedures
9)Adapting and Responding to Change
10)Coping with pressure and setbacks
11) Achieving personal goals and results
12)Entrepreneurial and Commercial Thinking
Job Details
METRO Cash & Carry Pakistan
Metro Cash & Carry this name stands for one of the great success stories in modern commerce. The unique wholesale business-to-business model of Metro Cash & Carry is focused only towards professional customers such as hotels, restaurant, caterers as well as small and mid-sized retailers. Metro Cash & Carry offers this target group a greater efficiency than the multi layered supply chain thus helping them to improve their business: By offering them a one-stop solution for their purchases, by helping them to improve their assortment, by offering them high quality products at reasonable and transparent prices and by offering them a consistent supply source.
What is your Competitive Advantage?
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