| Industry: |
Information Technology |
| Functional Area: |
Telemarketing |
| Total Position: |
2 |
| Job Type: |
Full Time/Permanent ( thirdshift )
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| Job Location: |
Karachi, Pakistan |
| Gender: |
Male |
| Age: |
18 - 35 Year |
| Minimum Education: |
Intermediate/A-Level |
| Career Level: |
Entry Level |
| Minimum Experience: |
2 Years |
| Apply By: |
Aug 11, 2012 |
| Job Posting Date: |
Jul 11, 2012 |
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| Job Description: |
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MindFloss Studios is looking for highly motivated Telemarketing Executives to handle relationship with new and existing clients. Ideal candidates must be fluent in written and spoken English with prior experience in a US or UK based B2B environment. The candidate should be able to present themselves with excellent self-management, communication and selling skills - individuals who have desire to learn, develop, excel and achieve the highest standards. Main Responsibilities: - Follow up with all potential customers who have shown interest in company products and services and close the sale at earliest.
- To explain all kinds products, tariffs and functionality and services to the customer as per customer's needs.
- To remain apprised on all current policies, procedures, promotions, products and value added services offered by the company
- To handle all customers in accordance with the established customer Handling standards and SOP's
- To ensure that the customer details and other relevant data is completely entered into the CRM system against all the sales made on daily basis and proper documentation is maintained as per established policies and procedures
- To attend training and development programs as and when assigned by the supervisor
- To provide feedback to supervisors on important issues/problems cited by the customers to ensure customer retention
- To take ownership and ensure resolution of customer complaints
- Follow up on all cases cited by the customer as first interface
- Ensure proper behavior/discipline/grooming/punctuality as per the requirements and image of the company
Required Skills - Excellent selling skills with proven track record of B2B and B2C sales
- Excellent verbal communication and comprehension
- Neutral or non-inflicted American or British accent
- Basic computer, Internet search and written *communication skills
- Excellent customer handling skills
- Selling and up-selling skills
- Excel, Word and Outlook
- People and service orientation
- Proactive approach
- Strong Interpersonal skills
- Strong communication skills
- Ability to reach targets/deadlines
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