| Industry: |
Telecommunication/ISP |
| Functional Area: |
Customer Support |
| Total Position: |
1 |
| Job Type: |
Full Time/Permanent
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| Department: |
Customer Care |
| Job Location: |
Lahore, Pakistan |
| Gender: |
Doesn't Matter |
| Minimum Education: |
Master's Degree |
| Degree Title: |
Hold at least a Masters degree |
| Minimum Experience: |
2 Years (Have minimum 2-3 years of relevant work experience) |
| Apply By: |
Apr 12, 2012 |
| Job Posting Date: |
Apr 5, 2012 |
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| Job Description: |
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The ideal candidate should - Hold at least a Masters degree
- Have minimum 2-3 years of relevant work experience
Job Description - Achieve operational excellence and minimize customer churn by ensuring customer is provided with a first contact resolution
- Process customer queries and complaints related to our services received through all touch points, regulatory authority, senior management etc
- Maintain strong follow up on the escalated matters till the resolution of customer concern
- Communicate/share the final outcome with the customer verbally as well as in writing
- Analyze and report the received workload and share the stats with management as and when required
Essential Skills - Should secure strong communication skills both oral and written
- Should be well versed with Mobilink products, policies and procedures
Desirable Skills - Should have excellent presentation skills
- Should possess excellent interpersonal skills
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