| Industry: |
Telecommunication/ISP |
| Functional Area: |
Client Services & Customer Support |
| Total Position: |
1 |
| Job Type: |
Full Time/Permanent
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| Department: |
Customer Care |
| Job Location: |
Karachi, Pakistan |
| Gender: |
Doesn't Matter |
| Minimum Education: |
Bachelor's Degree |
| Degree Title: |
Hold a Bachelors Degree |
| Minimum Experience: |
1 Year (Have at least 1 year of work experience in the Contact Centre) |
| Apply By: |
Sep 26, 2012 |
| Job Posting Date: |
Sep 20, 2012 |
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| Job Description: |
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The ideal candidate should: - Hold a Bachelors Degree
- Have at least 1 year of work experience in the Contact Center
Job Description - Handle operational activities over customer care service & sale counters
- Manage walk-in customers according to the assigned counter or assigned role
- Coordinate and follow-up with multiple stake holders for issue resolution
- Welcome, guide and manage each walk-in customer when in the role of Floor Greeter
Essential Skills - Should have strong communication skills
- Should possess excellent interpersonal skills
- Should be highly proficient in operating MS Office suite particularly MS Word and MS Excel
Desirable Skills - Should possess basic knowledge of Mobile Handsets
- Should be motivated and task oriented
- Should have the ability to manage and adapt to change
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