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Customer Care Representative- Service Center

Mobilink (PMCL), Islamabad
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Job Detail

More Jobs From: Telecommunication & ISP Jobs
Industry: Telecommunication/ISP
Functional Area: Client Services & Customer Support
Total Position: 1
Job Type: Full Time/Permanent
Department: Customer Care
Job Location: Lahore, Pakistan
Gender: Doesn't Matter
Minimum Education: Bachelor's Degree
Degree Title: Hold a Bachelors degree in any discipline. Master’s degree would be added advantage
Minimum Experience: 2 Years (Have 2 -3 years of customer care experience)
Apply By: Sep 27, 2012
Job Posting Date: Sep 20, 2012
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Job Description:

Job Description

  • Handle operational activities over service/sale counters
  • Handle walk-in customers according to the assigned counter or assigned role
  • Welcome, guide and manage each walk-in customer when in the role of Floor Greeter
  • Coordinate and follow-up with multiple stake holders for issue resolution

The ideal candidate should

  • Hold a Bachelors degree in any discipline. Masters degree would be added advantage
  • Have 2 -3 years of customer care experience
  • Candidate should be in between age group of 24 to 28.
  • Be a team player, energetic, and must have command on multi-tasking.
  • Candidate must have pleasant and presentable personality and even tempered.

Essential Skills

  • Excellent communication skills
  • Excellent interpersonal skills
  • Proficient in operating MS Office suite specially MS Word and Excel