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Mobilink GSM (PMCL)
Click here to view company profile.
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| Industry: |
Telecommunication/ISP |
| Category: |
Customer Support |
| Total Position: |
1 |
| Job Type: |
Permanent ( firstshift ) |
| Department: |
Customer Care |
| Job Location: |
Quetta, Pakistan |
| Gender: |
Doesn't Matter |
| Minimum Education: |
Bachelors |
| Degree Title: |
BBA/ MBA |
| Career Level: |
Entry Level |
| Minimum Experience: |
2 Years(Customer Care) |
| Apply By: |
Sep 16, 2010 |
| Posted: |
Aug 13, 2010 |
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| Job Description: |
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Develop and manage Franchises and JSP (retail CS) channels
Monitor and improve performance of both Franchise and JSP channels
Oversee Hiring, Training & Development of Franchise CCRs and JSRs/JSOs
Manage inventory of SIM stocks by reviewing SIM inventory logs and ensure accuracy at all times
Follow up on all current promos and offers and share with the team
Perform scheduled and non-scheduled visits to assigned Franchise offices, JSPs and Branded Connects
Ensure Franchise staff is updated on all processes and policies
Coordinate with other departments to ensure franchise facilitation
Update all concerns about the change in status of Franchises (suspended / relocated / closed etc.)
Determine training needs for Franchise staff and conduct/ arrange regular trainings
Conduct franchise performance analysis, generate reports and prepare feedback
Ensure standard ambiance of Franchise Centers |
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| Skills Required: |
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Proficient in operating MS Office suite
Good Inter-personal and people management skills
Excellent communication, presentation and negotiations skills |
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