| Industry: |
Telecommunication/ISP |
| Functional Area: |
Client Services & Customer Support |
| Total Position: |
1 |
| Job Type: |
Full Time/Permanent
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| Department: |
Customer Services-Operations |
| Job Location: |
Lahore, Pakistan |
| Gender: |
Doesn't Matter |
| Education: |
Bachelor's Degree - Master's Degree |
| Degree Title: |
BBA/MBA in Marketing |
| Career Level: |
Manager |
| Required Experience: |
6 Years - 8 Years (Have at least 06- 08 years' work experience in Customer Lifecycle management / products.) |
| Apply By: |
May 9, 2012 |
| Job Posting Date: |
Apr 29, 2012 |
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| Job Description: |
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* Business Analytics for Loyalty & retention management for corporate customers.
* Lifecycle management for complete customer base
* Customer Value Segmentation & Administration.
* Campaign execution for Micro-segmentation
* Pro-active churn management
* Special discounts / contract management
* Contact Center & Walk-in Centers' Traffic Analysis & Process flows
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| Skills Required: |
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Essential Skills:
- Should be an excellent team player with a proactive approach
- Should be capable of working effectively under pressure
- Should have strong analytical and quantitative analysis skills
- Should be familiar with tools, concepts & methodology of financial analysis
Desirable Skills:
- Should display good communication and interpersonal skills
- Should be proficient in MS Office Suite
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