Manager Revenue Assurance

The ideal candidate should

• Hold a Bachelor’s or a Master’s degree in Telecommunication
• Have a minimum of 6-7 years of overall experience and at least 2-3 years’ experience in Revenue Assurance department or experience in Technical department with regard to network and IN platforms

Job Description

• Manage and ensure traffic Assurance in the areas of Postpaid, Prepaid, International roaming, VAS and Data services. Ensure platforms’ integrity
• Manage usage and recharges Assurance in prepaid segment
• Manage Subscription Assurance in the areas of postpaid, prepaid and data services
• Review of RA activities, company-wide processes and procedure
• Provide suggestions for improvement and ensuring implementations, taking management in confidence
• Detect all anomalies and issues, adopting preemptive approach
• Follow-up with respective department to ensure that anomalies are fixed in timely manner
• Coordinate with internal teams for getting the jobs done smoothly
• Ensure risk assessment of every product and address the possible impact on RA KPIs / Systems. Address and mitigate all risks in timely manner
• Ensure provision of daily/monthly dashboard reporting through BI Tool for management
• Implementation of new source in Revenue Assurance system and fine tuning on regular basis for existing RA controls. Ensure transfer of all activities / reconciliations to BI Tool through a smooth transition process
• Ensure smooth performance of the team and align their work with department targets and company's goals
• Deploy test call generator (ACG) and implementation of new sources in revenue assurance system
• Escalate issues and report abnormal situation to management and respective departments for resolution/investigation
• Ensure thorough investigation before raising any alert/alarms to other departments
• Identify the gaps which hamper RA KPIs

Essential Skills

• Should possess sound knowledge of key risk areas that can hamper revenue/cost in term of losses
• Should be able to review end to end process and identify the gaps and have the ability to evolve strategy for risk mitigation and avoid revenue losses
• Should have good knowledge of revenue assurance tools and systems
• Should be able to develop and implement RA preventive/detective control framework
• Should have good knowledge of B.I. Tool and able to automate the reconciliation activities
• Should have cross functional exposure of the staff and preparation of backups for every activity
• Should possess strong Interpersonal skills to build and maintain relations with other departments
• Should have the ability to influence people without getting into conflict situations
• Should have the ability to impact the company at the highest levels/ gain buy-in from top management
• Should secure good time management, analytical and report writing skills
• Should be independent and self driven with strong communication and presentation skills
• Should have good understanding of telecommunication network architecture

Desirable Skills

• Should possess advance level computer skills in SQL and Oracle DB
• Should be an effective team player with sound interpersonal and negotiation skills
• Should have sound co-ordination and follow up skills
• Should have the ability to meet deadlines under pressure working conditions on continuing basis
• Should be proficient in operating MS Office suite, an advance level