Manager Revenue Assurance

• Manage usage and recharges Assurance in prepaid segment
• Close coordination with internal teams for getting the jobs done smoothly
• Timely detection of all anomalies and issues, adopting preemptive approach
• Manage Subscription Assurance in the areas of postpaid, prepaid and data services
• Ensure provision of daily/monthly dashboard reporting through BI Tool for management
• Deploy test call generator (ACG) and implement new sources in revenue assurance system
• Follow-up with respective department to ensure that anomalies are fixed in timely manner
• Ensure smooth performance of the team and align their work with department targets and company's goals
• Manage and ensure traffic Assurance in the areas of Postpaid, Prepaid, International roaming, VAS and Data services
• Be responsible for department organization, hiring, training and motivating personnel and conducting performance appraisals in his area
• Ensure risk assessment of every product and address the possible impact on RAKPIs / Systems. Address and mitigate all risks in timely manner
• Regularly review RA activities, company-wide processes and procedure. Provide suggestions for improvement and ensuring implementations, taking management in confidence
• Implementation of new source in Revenue Assurance system and fine tuning on regular basis for existing RA controls. Ensure transfer of all activities /reconciliations to BI Tool through a smooth transition process
• Escalate issues and reporting of abnormal situation to management and respective departments for resolution/investigation. Ensure thorough investigation before raising any alert/alarms to other departments

Essential Skills

• Should possess sound knowledge of B.I. Tool
• Should have advance level skills in SQL and Oracle DB
• Should be an advance level in operating MS Office suite
• Should have working knowledge of network and IN platforms
• Should possess expertise in revenue assurance tools and systems
• Should have the ability to evolve strategy for risk mitigation and avoid revenue losses
• Should have working knowledge of key risk areas that can hamper revenue/cost in term of losses
• Should have deep insight in developing and implementing RA preventive/detective control framework
• Should have extensive knowledge of telecom business processes & systems and should be able to identify the gaps which hampers RA KPIs and has worked on various IN Platforms

Desirable Skills

• Should be an effective team player
• Should be Independent and Self driven
• Should have persuasive presentation skills
• Should possess good time management skills
• Should possess excellent communication skills
• Should be able to display sound negotiation skills
• Should have sound co-ordination and follow up skills
• Should secure good analytical and report writing skills