QoS Analyst

The ideal candidate should

• Hold a Bachelors in Engineering (Electrical, Telecommunication, Electronics, Computers),
• 3-5 years of relevant working experience in Operations, Planning or Optimization roles.

Job Description

• Design, develop and audit KPIs in PM systems and signaling tools
• Keep the documentation of identified issues, their analysis and resolution details
• Liaise with respective departments for timely problem resolution and improvement
• Determine subscriber perceived end-to-end network quality of service through statistical performance analysis
• Report, monitor, analyze voice and data KPIs from performance management tools and signaling systems
• Identify network problems using major KPIs, signaling analysis and recommend changes for performance improvement
• Conduct impact analysis before and after major network changes, activities, new promos launch and provide recommendations for possible preventions
• Frequent audit of RF parameters, identifying the mismatched definitions and raising up with respective teams for correction

Essential Skills

• Should be a valuable team player
• Should be a committed individual
• Should be an independent worker
• Should have good interpersonal skills
• Should have excellent Customer Focus
• Should have excellent coordination skills
• Should have excellent Project Management Skills

Desirable Skills

• Should show proficiency in operating MS Office suite
• Should possess good statistical analysis and technical reporting/presentation skills
• Should possess strong knowledge and working experience in RF planning/optimization domains
• Should exhibit sound knowledge of signaling protocols and RF counters, parameters description
• Should have relevant working experience on Alcatel NPO, Huawei PRS or ZTE EMS will be highly desirable