| Industry: |
Telecommunication/ISP |
| Functional Area: |
Customer Support |
| Total Position: |
1 |
| Job Type: |
Full Time/Permanent
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| Department: |
Customer Care |
| Job Location: |
Islamabad, Pakistan |
| Gender: |
Doesn't Matter |
| Minimum Education: |
Bachelor's Degree |
| Degree Title: |
Hold at least a Bachelors Degree in Business Administration; MBA will be given preference |
| Minimum Experience: |
3 Years (Have a minimum of 3 years of work experience with at least 2years experience in Telecom and/or Quality Assurance & Training) |
| Apply By: |
Mar 21, 2012 |
| Job Posting Date: |
Mar 14, 2012 |
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| Job Description: |
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The ideal candidate should - Hold at least a Bachelors Degree in Business Administration; MBA will be given preference
- Have a minimum of 3 years of work experience with at least 2years experience in Telecom and/or Quality Assurance & Training
Job Description - Conduct basic customer services, products, systems and soft skills trainings of Contact Center employees.
- Ensure excellent customer experience at Contact Center by monitoring Calls/Activities.
- Analyze performance of Contact Center by extracting different reports.
- Identify performance gaps and execute training accordingly.
- SOP re-vamping as per Customer and Business needs.
- Coach the Contact Center Staff for optimum performance by providing feedback.
- Provide support to line managers for managing special projects and communicate with other departments on day to day issues.
Essential Skills - Should have a positive attitude and be a strong team player
- Should be fluent in Urdu & English
- Should secure strong communication, interpersonal & presentation skills
Desirable Skills - Should be highly proficient in MS Office Suite; especially Excel and PowerPoint
- Should have the ability to work under pressure and meet deadlines
- Should have strong knowledge of products & systems
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