| Industry: |
Telecommunication/ISP |
| Functional Area: |
Quality Assurance (QA) |
| Total Position: |
1 |
| Job Type: |
Full Time/Permanent
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| Department: |
Customer Care |
| Job Location: |
Karachi, Pakistan |
| Gender: |
Doesn't Matter |
| Minimum Education: |
Bachelor's Degree |
| Career Level: |
Experienced (Non-Manager) |
| Minimum Experience: |
3 Years |
| Apply By: |
Apr 8, 2012 |
| Job Posting Date: |
Mar 30, 2012 |
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| Job Description: |
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The ideal candidate should - Hold at least a Bachelor's degree, MBA will be given preference
- Have minimum 3 years of Customer services experience with at least 2 Years experience in Telecom and /or Quality Assurance & Training
Job Description - Ensure excellent customer experience by monitoring calls / activities.
- Conduct basic customer services required trainings.
- Analyze Business pulse & provide feedback for improving customer experience at People, Process & System level.
- Identify performance gaps and execute training / coaching sessions accordingly.
- Provide support to line managers for managing day to day issues/ tasks.
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| Skills Required: |
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Essential Skills:
- Should secure strong presentation, communication and Interpersonal Skills
- Should be highly proficient in operating MS Power Point and Excel
- Should be fluent in English & Urdu
- Should have the ability to work under pressure and meet deadlines
- Should have a positive attitude and be a strong team player
Desirable Skills:
- Should have strong knowledge of Products & Systems
- Should be highly organized and be able to deal with multiple tasks
- Should be able to effectively handle conflicts
- Proficiency in Regional Language (Sindhi / Pashtu) will be an added advantage
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