| Industry: |
Telecommunication/ISP |
| Functional Area: |
Quality Assurance (QA) |
| Total Position: |
1 |
| Job Type: |
Full Time/Permanent
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| Department: |
Customer Care |
| Job Location: |
Karachi, Pakistan |
| Gender: |
Doesn't Matter |
| Minimum Education: |
Bachelor's Degree |
| Degree Title: |
Hold a relevant Bachelors Degree or a Masters degree. MBA to be given preference |
| Career Level: |
Experienced (Non-Manager) |
| Minimum Experience: |
3 Years (Have minimum 3 years of Customer services experience. Preferably with at least 2 Years’ experience in Telecom and /or Quality Assurance & Training) |
| Apply By: |
Jun 1, 2012 |
| Job Posting Date: |
May 25, 2012 |
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| Job Description: |
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The ideal candidate should: - Hold a relevant Bachelors Degree or a Masters degree. MBA to be given preference
- Have minimum 3 years of Customer services experience. Preferably with at least 2 Years experience in Telecom and /or Quality Assurance & Training
Job Description - Manage and overlook excellent customer experience by monitoring calls / activities of the CCRs.
- Conduct basic customer services required trainings
- Analyze business pulse & provide feedback for improving customer experience at People, Process & System levels
- Identify performance gaps and execute training / coaching sessions accordingly
- Provide support to line managers for managing day to day issues/ tasks
Essential Skills - Should be proficient in MS Office Suite with sound knowledge of MS Power Point & Excel
- Should have strong analytical skills
- Should possess strong presentation, good communication and interpersonal skills
- Should be fluent in both Urdu and English
- Should be able to work under pressure and meet deadlines.
- Should be a strong tram player and have a positive attitude.
Desirable Skills - Should be highly organized & able to multitask
- Should be able to handle conflicts
- Should have strong product & systems knowledge
- Should be proficient in a regional language (Sindhi/Pashtu)
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