| Industry: |
Telecommunication/ISP |
| Functional Area: |
Quality Assurance (QA) |
| Total Position: |
1 |
| Job Type: |
Full Time/Permanent
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| Department: |
Quality Assurance |
| Job Location: |
Lahore, Pakistan |
| Gender: |
Doesn't Matter |
| Minimum Education: |
Bachelor's Degree |
| Career Level: |
Experienced (Non-Manager) |
| Minimum Experience: |
2 Years |
| Apply By: |
Aug 9, 2012 |
| Job Posting Date: |
Aug 2, 2012 |
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| Job Description: |
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The ideal candidate should - Hold a Bachelors or Masters degree
- Have at least 2 years of Customer services experience in Telecom and/or Quality Assurance & Training
Job Description - Conduct basic customer services required trainings
- Ensure excellent customer experience by monitoring calls / activities
- Provide support to line managers for managing day to day issues/ tasks
- Identify performance gaps and execute training / coaching sessions accordingly
- Analyze Business pulse & provide feedback for improving customer experience at People,
- Process & System level
Essential Skills - Should have strong Product & Systems Knowledge
- Should be highly proficient in operating MS Office particularly MS Power Point and MS Excel
Desirable Skills - Should be highly organized
- Should be a strong team player
- Should be able to handle conflicts
- Should possess multi-tasking skills
- Should possess good analytical skills
- Should have good communication skills
- Should have persuasive presentation skills
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