| Industry: |
Telecommunication/ISP |
| Functional Area: |
Quality Assurance (QA) |
| Total Position: |
1 |
| Job Type: |
Full Time/Permanent
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| Department: |
Customer Care |
| Job Location: |
Karachi, Pakistan |
| Gender: |
Doesn't Matter |
| Minimum Education: |
Bachelor's Degree |
| Degree Title: |
Hold at least a Bachelors Degree in Business Administration; MBA will be given preference |
| Career Level: |
Experienced (Non-Manager) |
| Minimum Experience: |
3 Years (Have a minimum of 3- 6 years of work experience in Customer Services and/or Quality Assurance & Training) |
| Apply By: |
May 9, 2012 |
| Job Posting Date: |
Mar 6, 2012 |
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| Job Description: |
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The ideal candidate should - Hold at least a Bachelors Degree in Business Administration; MBA will be given preference
- Have a minimum of 3 - 6 years of work experience in Customer Services and/or Quality Assurance & Training
Job Description - Conduct basic customer services, products, systems and soft skills trainings of all Customer Care touch point employees.
- Ensure excellent customer experience at all CC touch points by monitoring CC activities.
- Analyze performance of all CC touch points by extracting different reports.
- Identify performance gaps and execute training accordingly.
- Assist the trainers in synchronizing training contents across the organization.
- Provide support to line managers for managing special projects and communicate with other departments on day to day issues.
- Travel to other locations (within & out of station) to conduct training sessions.
Essential Skills - Should have a positive attitude and be a strong team player
- Should be fluent in Urdu & English
- Should secure strong communication, interpersonal & presentation skills
Desirable Skills - Should be highly proficient in MS Office Suite; especially Excel and PowerPoint
- Should have the ability to work under pressure and meet deadlines
- Should have strong knowledge of products & systems
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