| Industry: |
Telecommunication/ISP |
| Functional Area: |
Client Services & Customer Support |
| Total Position: |
1 |
| Job Type: |
Full Time/Permanent
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| Department: |
Customer Services-Operations |
| Job Location: |
Islamabad, Pakistan |
| Gender: |
Doesn't Matter |
| Minimum Education: |
Bachelor's Degree |
| Career Level: |
Experienced (Non-Manager) |
| Minimum Experience: |
3 Years |
| Apply By: |
Jun 26, 2012 |
| Job Posting Date: |
Jun 19, 2012 |
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| Job Description: |
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The ideal candidate should: - Hold at least a Bachelors or a Masters degree
- Have at least 3 years or more of relevant work experience;up to one year of working experience at front end customer care (direct customer handling) would be preferred
Job Description- Assist the Director Customer care on routine matters and liaison with different departments for team facilitation and providing support on on-going matters
- Manage different events and award ceremonies of customer care and Franchise sector
- Manage network meetings with Technical department
- Coordinate activities proactively
- Provide support to Regional teams in document management, new hiring, inventory management of Different products and Special numbers
- Maintain files and approval record of the whole regions claims
- Handle customers in case of hyper customer who visits the Regional Director
Essential Skills - Have strong coordination, administration strong and follow-up skills
- Should possess excellent communication skills
- Should be reasonably proficient on using MS Office Suite
Desirable Skills: - Should have good project management skills
- Should have good interpersonal skills for customer handling
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