| Industry: |
Telecommunication/ISP |
| Functional Area: |
Computer Networking |
| Total Position: |
1 |
| Job Type: |
Full Time/Permanent
|
| Department: |
Information Technology |
| Job Location: |
Islamabad, Lahore, Pakistan |
| Gender: |
Doesn't Matter |
| Minimum Education: |
Bachelor's Degree |
| Degree Title: |
Hold a Bachelor/Masters degree preferably in Computer Sciences |
| Career Level: |
Experienced (Non-Manager) |
| Minimum Experience: |
3 Years (Have minimum 3-4 years of experience in the “IT Support Environment”. Experience in IT Service Management will be preferred.) |
| Apply By: |
Mar 28, 2012 |
| Job Posting Date: |
Mar 21, 2012 |
| |
|
|
|
|
|
| |
|
|
|
| Job Description: |
|
|
The ideal candidate should - Hold a Bachelor/Masters degree preferably in Computer Sciences
- Have minimum 3-4 years of experience in the IT Support Environment. Experience in IT Service Management will be preferred.
Job Description - Provide technical support on all end-user issues in the area of IT Networks, Systems and Security Trouble-Shoot and manage Incidents
- Apply previous hands on experience of network, systems, applications, utilities and security suite on clients systems / end-user machines
- Coordinate with different functional teams
- Manage IT Assets
- Provide IT power infrastructure support (High end UPS)
- Provide IT Customer Service support to the end users
- Incorporate the working knowledge & information about client-end / end-user support mechanisms in an enterprise environment
Essential Skills - Experience of managing teams or at least been a part of large teams
- Complete understanding of ITIL environment
- Understanding of System Admin Procedures and IT Service Management
- Good communication and interpersonal skills
- Good problem solving, analytics and presentation skills
- Sound co-ordination and follow up skills.
- Ability to meet deadlines under pressure working conditions on continuing basis
- Be proficient in English
- Be a Team player, dynamic and organized
|
| |
|
