Senior System Analyst

The ideal candidate should

• Hold a Bachelor’s or a Master’s degree in Computer Sciences
• Have at least 4-8 years of relevant experience in Contact Center Technologies; telecom experience would be preferred

Job Description

• Plan & implement new Technologies in IT Contact Center domain of Enterprise & Voice systems
• Coordinate with Customers services to handle their business needs by implementing new IT technologies for end user satisfaction
• Coordinate with multiple vendors to implement project life cycle efficiently
• Develop project budgets, administer vendor proposals, and verify contract expenditures and compliance
• Perform deployment inspections to gather data relevant to the review process and/or to verify that Contact Center projects comply with approved plans
• Create and maintain the schedule for the installation of application software/Hardware upgrades

Essential Skills

• Should have good analytical and problem solving skills,
• Should have good written & verbal communication skills
• Should be a self-motivated, disciplined and proactive individual
• Should be a team player who can work within team-oriented environment
• Should be good at MS Office suite operating skills

Desirable Skills

• Should have sound understanding of Enterprise systems, Telecommunication/Networking and VOIP concepts
• Should have hands-on experience on Avaya/Cisco VOIP systems & other related IT Technologies
• Should have sound knowledge of UNIX/LINUX & Microsoft platform Operating Systems
• Should possess excellent interpersonal skills

Should be dynamic and well organized personality