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Specialist Customer Lifecycle Management & Products

Mobilink GSM (PMCL), Islamabad
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Job Detail

More Jobs From: Telecommunication & ISP Jobs
Industry: Telecommunication/ISP
Functional Area: Marketing
Total Position: 1
Job Type: Full Time/Permanent
Department: Marketing
Job Location: Islamabad, Pakistan
Gender: Doesn't Matter
Minimum Education: Bachelor's Degree
Degree Title: Hold at least a Bachelor's Degree in Marketing; MBA will be given preference
Minimum Experience: 2 Years (Have 2-3 years work experience in Customer Lifecycle management / products)
Apply By: Apr 9, 2012
Job Posting Date: Apr 3, 2012
   
   
Job Description:

The ideal candidate should

  • Hold at least a Bachelor's Degree in Marketing; MBA will be given preference
  • Have 2 – 3 years work experience in Customer Lifecycle management / products

Job Description

  • Develop plans for post paid customer lifecycle management
  • Work directly with DWH/BI and Business analysis and planning (BAP) teams on design of CLM advanced analytics
  • Devise plans for revenue enhancement and churn prevention
  • Design triggers for customer engagement and use channels such as campaign, loyalty, social media and email to engage customers
  • Provide reports on CLM based engagement covering uptake and results from engagement across all channels.
  • Essential Skills
  • Should secure good business analysis and campaign management skills
  • Should be familiar with branding and communications concepts
  • Should be well versed with new media; social marketing experience will be a plus

Desirable Skills

  • Should secure inbound marketing expertise (email & web)
  • Should have a good understanding of customer lifecycle management for telecoms
  • Should be good at presenting and reporting