| Industry: |
Telecommunication/ISP |
| Functional Area: |
Client Services & Customer Support |
| Total Position: |
1 |
| Job Type: |
Full Time/Permanent
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| Department: |
Information Technology |
| Job Location: |
Islamabad, Pakistan |
| Gender: |
Doesn't Matter |
| Minimum Education: |
Bachelor's Degree |
| Degree Title: |
Hold a Bachelor/Masters degree preferably in Computer Sciences |
| Career Level: |
Experienced (Non-Manager) |
| Minimum Experience: |
3 Years (Have minimum 3-4 years of experience in the “IT Support Environment”. The experience in IT Service Management will be preferred) |
| Apply By: |
Jun 7, 2012 |
| Job Posting Date: |
May 31, 2012 |
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| Job Description: |
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The ideal candidate should- Hold a Bachelor/Masters degree preferably in Computer Sciences
- Have minimum 3-4 years of experience in the IT Support Environment. The experience in IT Service Management will be preferred
Job description- Responsible for troubleshooting and Incident management
- Provide Technical support on all end-user issues in the area of IT Networks, Systems and Security
- Analyze data, troubleshoot & investigate
- Coordinate with different functional teams
- Effectively manage teams
- Effectively manage IT Assets
- Manage IT power infrastructure support (High end UPS support)
- Manage IT Customer Service support to the end users
Essential Skills- Should have complete understanding of ITIL environment
- Should have understanding of System Admin Procedures and IT Service Management
- Should have good communication and interpersonal skills,
- Should have hands on experience of network, systems, applications, utilities and security suite on clients systems / end-user machines
- Should have good problem solving, analytics and presentation skills
- Having working knowledge & information about client-end / end-user support mechanisms in an enterprise environment
Desirable Skills- Should have sound co-ordination and follow up skills.
- Should be able to meet deadlines under pressure working conditions on continuing basis
- Should be a Team player, dynamic and organized
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