| Industry: |
Call Center |
| Functional Area: |
Client Services & Customer Support |
| Total Position: |
4 |
| Job Type: |
Full Time/Permanent ( rotating )
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| Job Location: |
Karachi, Pakistan |
| Gender: |
Male |
| Minimum Education: |
Intermediate/A-Level |
| Career Level: |
Entry Level |
| Minimum Experience: |
Not Required |
| Salary Range: |
PKR. 10,000 - 15,000/month |
| Require Travel: |
Not Required |
| Apply By: |
Aug 30, 2012 |
| Job Posting Date: |
Jul 30, 2012 |
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| Job Description: |
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- Co-ordination in CMES with Clients.
- Responsible to Administrate CMES floor OPS monthly as per given S.O.P by management.
- Ensure to log in customer complaints and will rectify the same as per the customer satisfaction.
- Assurance of 100% satisfactory customers.
- Coordinate with technical Staff to solve the tech issue at any bank or branch.
- Ensure proper electricity supply without failing in CMS.
- Ensure all the PTCL lines are working properly without distortion.
- Maintain complaint receiving time & complaint solving time & also maintaining the complaint solving difference.
- Extra equipment invoices for HBL/SCB.
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