Key Responsibilities:
- Primarily involved in conducting professional trainings for clients on several products/services via remote connection.
- Providing end to end troubleshooting and support to users through inbound and outbound calls, resolving issues via remote connection (Logmein, Gotomeeting), interacting with clients.
- To provide and process information in response to inquiries and requests through Emails or follow-up calls.
- Following standard processes and procedures, identifying and escalating priority issues per client specifications, redirecting problems to appropriate resources, accurately processing and recording call transactions using Management Information System software.
- Apply critical thinking and problem-solving skills to customer problems.
- Identify and resolve customer issues.
- Assist with special projects as assigned.
Skills Required:
- UK/US returned candidates will be given preference.
- Minimum 1 year Customer Support experience preferably in Health Care industry.
- Skillfully demonstrate knowledge of medical billing terminology.
- Excellent English communication skills, American accent will be a plus.
Job Details
pMTBC was established in 1999. Headquartered in New Jersey, USA, it is a dynamic and rapidly growing multinational healthcare IT Company. Deloitte Technology Fast 500 ranked MTBC in its list of fastest growing technology companies of North America. The Company has attained tremendous growth in the short span of a few years, which is testament to well-implemented, technology-based processes and which also lays the foundations for productivity. MTBC is following a formula of long-term growth by combining and utilizing labor force increase, investment activity and scientific and technological progress. MTBC offers American physicians customized solutions that reflect the very best in practice management services available in the industry today. Our services maximize the power of the Internet and technology to give medical providers better control over scheduling and billing, total access to all of their billing information, and comprehensive practice-management reports, all the while reducing the cost factor. The organization's management envisions reinvesting most of its earned profits mainly towards IT, and developing various technology-based solutions that will completely replace manual processes. MTBC operates 24/6 with a workforce of more than 1000 employees operating in three shifts in Rawalpindi & Bagh (AJK). The Company is providing a platform to young professionals to learn and practice their innovative ideas in a healthy work environment./p
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