Posted Oct 03, 2016 3 views
- Net Solutions is looking to recruit a Senior Customer Support Manager (CSM) who has solid experience of handling Ebay/Amazon online business in past and solid experience in handling and supporting online customers and well aware of Ebay and Amazon policies.
- Dedicated to providing excellent customer service to our US / UK / Canada based customers and are enthusiastic about problem solving with a positive attitude.
- The ideal candidate should have the ability to engage clients with their outgoing, but strong personality while using their polite verbal communication skills and ability to handle complex situations and cases while dealing with online customers.
- Be able to travel for at least 2-4 months a year to our United States, United Kingdom and Malaysia office when required.
- And It is also important that this person be willing to go the extra mile for the team, the company and themselves. This person must be passionate about their work and career-oriented.
- Our business have flexible timing as we operate 24 hours so you have flexibility to work in flexible time zone.
- The person will work from home
Responsibilities:
• Answer and resolve escalated support requests from your sub-ordinates on complex customer cases or situations where your sub-ordinates require your assistance in resolving them in an efficient and timely manner via phone, email and/or chat. Lead and guide your sub-ordinates on how to handle complex situations and mentor them constantly so they can work efficiently to ensure our Ebay and Amazon accounts stay top rated with the best customer support we provide to our customers.
• Prioritize and manage internal and external requests and be able to delicate appropriate tasks to your team members and not only delicate the task but to lead them efficiently, follow up with them and ensure that the tasks are completed as per expectation.
• Maintain an superior level of level of communication with clients on status updates, time to resolution and proposed solutions and this happens round the clock with no compromise.
• Continuously exceed customer expectations without any compromise
• Open/close tickets for sub-ordinates and take important ones for yourself as needed and ensure every customer is taken care of within a short time and issue is resolved round the clock.
• Build up your knowledge on our products that we sell and be able to guide the team members about ins and outs of various products we sell and be able to explain our products in detail while asking appropriate questions and gathering information to determine the customer's needs.
• Follow up to ensure that appropriate actions were taken on customers' requests and be able to keep a bird eye view on the whole department and the team.
• Handle the annoyed customer and resolve their grievances politely without getting any matter escalated further to the marketplace.
• Will assist to supervisor / manager / director.
• Must have good ENGLISH accent.
Job Details
Net Solutions Pvt Ltd
This company provide services specially in the area of Software Development, E-commerce etc.
What is your Competitive Advantage?
Similar Job Titles
Zohaib Ali
Marketing Manager
Digital Online Devices
Zubair Anjum
Business Excellence Specialist
Nestle Pakistan
Mona Sharif
Senior Team Lead
Konext PVT. LTD
Muzammil Baig
Digital Marketing Manager
IT Services Group
Ayesha Shaukat
Social Media Marketing Manager
Ivoke
Sehrish Azhar
Motivational Speaker & Blogger
Living Upbeat
Usman Habib
Recruitment & Training Executive
ACS Synergy (Pvt) Ltd.
Ali Aziz
CEO
Shopistan
Aqib Irshad
Head of HR, Training & OD
FINCA
Babar Ahmed Khan
Territory Sales Manager
Engro Foods
