Please turn on your javascript Asstistant Manager - Customer Services Job, Islamabad, Rawalpindi, Next Level Communications (Pvt) Ltd. - ROZEE.PK

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Job Description

Next Level Communications (Pvt.) Ltd is a rapidly growing system solutions integrator, telecommunication and power system solution company. We are seeking independent, young positive and energetic individuals to fill our dynamic customer service positions in a fast-paced and ever-changing environment.

Responsibilities:

  • To update & prepare list of out of warranty installations with the assistance of Sales / Service Manager
  • To look after customer calls / complaints and any technical assistance or required information
  • To update customer data base of all installations to keep the track of warranties and due date of expiry of warranties.
  • To prepare service contracts / SLA’s / Annual Maintenance contracts in all regions with the assistance of respective Sales Managers.
  • To prepare quotes for accessories or post installation requirements.
  • To take update of updated stock from all regions and prepare a summarized report.
  • Assist with day-to-day administrative queries from or regarding the field engineer.
  • Follow up with service department and customer to ensure that appropriate actions were taken on customers’ requests.
  • Weekly reporting to Service Manager for the executed activities along with next week plan.
  • Generating Service Revenues as per assigned service targets.

Education and Experience

  • Proficient in relevant computer applications
  • Knowledge of customer service principles and practices
  • Customer service / Service Sales experience is a plus
  • Minimum Bachelor’s Degree, MBA will be prefered

Job Details

Total Positions:
2 Posts
Job Shift:
First Shift (Day)
Job Type:
Full Time/Permanent
Gender:
No Preference
Age:
18 - 30 Years
Minimum Education:
Bachelors
Degree Title:
MBA / BBA or Equivalent
Career Level:
Experienced Professional
Experience:
1 Year - 2 Years
Work Permit:
Pakistan
Apply Before:
Oct 11, 2016
Posting Date:
Sep 12, 2016
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Next Level Communications (Pvt) Ltd.

Telecommunication/ISP · 11-50 employees - Islamabad, Rawalpindi

Next Level Communications (Pvt.) Ltd is a rapidly growing system solutions integrator, telecommunication and power system solution company.