1-To ensure business development targets are achieved on a consistent basis including deposit mobilization, selling and collection of asset products, cross- sell of all Bank products and trade related business targets (where applicable) as set by the Management whilst ensuring branch profitability including and engaging all branch staff in the process.

2- Monitor service & quality indicators and takes corrective measures to ensure highest level of customer satisfaction.

3- Managing Customer Service at a branch level in liaison with operations and customer service staff by closely monitoring and meeting the KSI’s as per branch service goals and criteria

4- Ensure compliance to the sales process and to manage the sales team i.e, assets and liabilities by conducting daily briefs and debriefs sessions and to review their achievements vs monthly pipelines on a regular basis.

5- Build client confidence and loyalty through courtesy, friendliness, and developing positive client relationships.

6-To supervise and ensure smooth and effective running of the entire Branch operations including cash & teller services, ATM’s and all other operational controls.

7- Co-ordinates with the relevant support departments to ensure smooth management of the branch operations.

8-Controls and detection of frauds, forgery and monitoring of suspicious transactions and escalation of which to be done on timely basis to the relevant units for appropriate measures.

9-Acts on the observations of the audit and ICU reports to ensure reconciliation of records and timely resolution of exceptions.

10-Manage the employee attrition rate of the branch and identify reasons for high turnover rates and put in place measure to address these concerns.

Knowledge/Skills/Abilities

1-Bank Policy & Procedures.

2-Strong verbal & written communication skills

3-Ability to deal with diversified customer base .

4-Good Interpersonal & Leadership Skills

Skills

Job Details

Total Positions:
1 Post
Job Type:
Job Location:
Gender:
No Preference
Minimum Education:
Bachelors
Career Level:
Department Head
Minimum Experience:
5 Years
Work Permit:
Pakistan
Apply Before:
Dec 19, 2014
Posting Date:
Sep 18, 2014

NIB Bank Limited

Banking/Financial Services · 301-600 employees - Karachi

NIB Bank Limited started as NDLC-IFIC Bank Ltd. which was incorporated in March 2003 as a public limited company. It started operations in October 2003 when all assets, liabilities, rights and obligations of the former National Development Leasing Corporation (NDLC) and Pakistan operations of IFIC Bank were amalgamated with and into the Bank with a paid up capital of Rs.1.2bn. In April 2004 the Pakistan operations of Credit Agricole Indosuez were also amalgamated with and into NIB. In March 2005 Temasek Holdings of Singapore acquired 25% shareholding in NIB Bank, through Bugis Investments. This shareholding was further enhanced to over 70% in June '05 following an increase in NIB's paid up capital to Rs 3.4 bn. NIB Bank has since grown rapidly from a base of 2 branches in 2003 to 45 in the 4th quarter of 2007, with a corresponding increase in its assets and deposits base. NIB Bank's vision is to rank amongst the top 5 banks in the country. Therefore towards the end of June 2007 it acquired majority shares of PICIC with the aim of merging PICIC and its commercial banking subsidiary PICIC Commercial Bank Limited (PCBL) into NIB. The acquisition was financed through the country's largest private sector rights issue, with resultant increase in NIB's paid up capital to Rs.22.0 bn. The PICIC acquisition bought with it another subsidiary "PICIC AMC" and an affiliate "PICIC Insurance". The legal merger of PICIC & PCBL into NIB took place on December 31, 2007, once all regulatory approvals were in place. NIB Bank continues to be led by Khawaja Iqbal Hassan, supported by four business heads and ten business enabling function heads. The merger resulted in a vastly expanded branch network and total assets of Rs 176.6 bn on merger date. NIB has the highest paid up capital of Rs. 40.4 bn amongst all banks in Pakistan. Merger synergies include lower cost deposits, enhanced customer service delivery channels and overall improved efficiencies. These help provide a competitive edge in the face of increasing competition in the banking sector. Temasek Holdings continues to be the largest single investor in NIB Bank with approximately 74% shareholding. The powerful franchise of the three merged entities has been brought together to form a much larger and stronger bank to complete in the market place.

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