§ Provide client support and technical issue resolution via E-Mail, phone, chat

§ Help client to Configure/ trouble shoot software

§ Identify and correct or advise, on operational issues in client computer systems

§ Able to promptly answer support related email, phone calls, chats

§ Talking clients through a series of actions over the telephone

§ Providing support, including procedural, documentation support

§ Assess and solve issues over the telephone

§ Ability to prioritizing and managing several open cases at one time

§ Ability to read, write, analyze and apply technical support procedures

§ Ability to effectively present information and respond to questions

§ Able to work independently and efficiently