Posted Apr 23, 2015 1 views
We are looking to a hire a Cloud Services Manager who will be responsible for managing Infrastructure and customer support teams.
The candidate must have a strong technical background and must have at least 3 to 5 years of managing Engineering/Customer support teams in the past.
Technical skills in managing the infrastructure and providing solutions to the customers
e.g. Server hardware platforms, storage platforms, networking, Operating systems (MS and Linux),Terminal servers, Web servers, FTP, DNS, Exchange, Databases, virtualization (Vmware, KVM, hyper-v)
Effective verbal and written communication skills while interfacing internally and with the customers
Responsibilities
The candidate will be responsible for
1. Managing 24x7 NOC Engineering Team and Customer support teams including scheduling, mentoring, skill sets development, trainings
2. Keeping the Cloud infrastructure up and running 24x7 including servers, storage, network and applications
3. Monitoring the infrastructure using NMS tools by setting up and responding to alerts
4. Deploying latest technology in the Cloud
5. Providing full lifecycle support to the customers by optimizing service delivery including onboarding to the Cloud and assisting in migrating their services (applications, data, servers)
6. Providing support to Sales team by giving technical solutions
7. Effective communications with the customers including notices about maintenance and RCA (root cause analysis)
8. Troubleshooting and resolving any customer or Infrastructure issues with the help of team members
9. Escalations within the team and with Vendors for support
10. Working closely with Senior leadership team in setting up processes, procedures and policies
11. Integrate ticketing system and running reports
A successful candidate must have
· A demonstrated track record of successful major technology platform implementations
• Manage a global infrastructure that includes Microsoft and Linux servers and applications
• Leadership experience for managing customer support teams
· Excellent customer support experience
· Ability to work effectively with stakeholders and technical staff to deliver Microsoft and Linux solutions to the customers
· Proven ability to gain consensus via mediation, facilitation, innovation, or leadership
· Excellent verbal and written communication skills, including the ability to communicate effectively
with technical and non-technical audiences
• Experience hiring, training, developing, and retaining staff
Skills
Job Details
Ovex Technologies Pvt Ltd
Ovex is a full service BPO Company engaged in providing value-added IT Enabled Services to renowned clients in the areas of Customer Interaction, Transaction Processing, Data Analysis, Software Development and Research Services. Ovex is a 700 employee company with 6 facilities in Pakistan, and is a multi-national company with $350 million in annual revenue.
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