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Service Desk Engineer

Ovex Technologies Pvt. Ltd.

Islamabad, Pakistan

Posted Sep 24, 2012 3 views

PKR. 20,000 - 25,000/month

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Job Description

*Provide technical and customer support by troubleshooting and maintaining a multitude of computer and computer related software issues
*Provide independent analysis, problem solving, and communication to users, as well as internal communication lines
*Interact with application software and operating systems to diagnose and resolve unique, non-recurring problems
*Provide written and verbal reports in an efficient, process-driven manner as per related Service Level Agreements, and as directed by manage

Note: This is a permanent night shift job and timings will be 8:00pm to 5:00am

Skills

* Prior experience of Microsoft Exchange, NetBackup & AD is preferred.
* Good basic understanding of Linux.
* Certification of MCSE & MCP required.
* Good understanding of how an incident Ticketing system and escalations work
* Prior technical support experience or system administration is preferred
* Fluency in English communication skills and ability to communicate technical information to both technical and non-technical users.
* Be proactive in developing their own customer relations
* Have good technical knowledge of computers software & hardware.
* Be a competent presenter.
* Work well as part of a team.

Job Details

Industry:
BPO
Functional Area:
Total Positions:
2 Posts
Department:
Global Service Desk
Job Location:
Gender:
Doesn't Matter
Minimum Education:
Bachelors
Degree Title:
BCS/MCS
Career Level:
Entry Level
Minimum Experience:
Doesn't Matter
Require Travel:
Not Required
Apply Before:
Oct 10, 2012
Posting Date:
Sep 24, 2012
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Ovex Technologies Pvt. Ltd.

BPO · 301-600 employees - Islamabad

Ovex Technologies is Pakistan's largest offshore BPO solutions provider and a leading exporter of IT solutions. With an exponential growth rate and a current resource pool of over 670 highly qualified and trained personnel, we offer global operational capabilities with 24/7 support for all our clien ...Read More

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