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Service Desk Engineer

Ovex Technologies Pvt. Ltd., Islamabad
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Job Detail

More Jobs From: Call Center & BPO Jobs
Industry: BPO
Functional Area: Engineering
Total Position: 2
Job Type: Full Time/Permanent ()
Department: Global Service Desk
Job Location: Islamabad, Pakistan
Gender: Doesn't Matter
Minimum Education: Bachelor's Degree
Degree Title: BCS/MCS
Career Level: Entry Level
Minimum Experience: 1 Year
Salary Range: PKR. 20,000 - 25,000/
Require Travel: Not Required
Apply By: Oct 10, 2012
Job Posting Date: Sep 24, 2012
   
Job Description:

*Provide technical and customer support by troubleshooting and maintaining a multitude of computer and computer related software issues
*Provide independent analysis, problem solving, and communication to users, as well as internal communication lines
*Interact with application software and operating systems to diagnose and resolve unique, non-recurring problems
*Provide written and verbal reports in an efficient, process-driven manner as per related Service Level Agreements, and as directed by manage

Note: This is a permanent night shift job and timings will be 8:00pm to 5:00am

 
Skills Required:
 
* Prior experience of Microsoft Exchange, NetBackup & AD is preferred.
* Good basic understanding of Linux.
* Certification of MCSE & MCP required.
* Good understanding of how an incident Ticketing system and escalations work
* Prior technical support experience or system administration is preferred
* Fluency in English communication skills and ability to communicate technical information to both technical and non-technical users.
* Be proactive in developing their own customer relations
* Have good technical knowledge of computers software & hardware.
* Be a competent presenter.
* Work well as part of a team.