| Industry: |
BPO |
| Functional Area: |
Engineering |
| Total Position: |
2 |
| Job Type: |
Full Time/Permanent ( thirdshift )
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| Department: |
Global Service Desk |
| Job Location: |
Islamabad, Pakistan |
| Gender: |
Doesn't Matter |
| Minimum Education: |
Bachelor's Degree |
| Degree Title: |
BCS/MCS |
| Career Level: |
Entry Level |
| Minimum Experience: |
1 Year |
| Salary Range: |
PKR. 20,000 - 25,000/month |
| Require Travel: |
Not Required |
| Apply By: |
Oct 10, 2012 |
| Job Posting Date: |
Sep 24, 2012 |
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| Job Description: |
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*Provide technical and customer support by troubleshooting and maintaining a multitude of computer and computer related software issues
*Provide independent analysis, problem solving, and communication to users, as well as internal communication lines
*Interact with application software and operating systems to diagnose and resolve unique, non-recurring problems
*Provide written and verbal reports in an efficient, process-driven manner as per related Service Level Agreements, and as directed by manage Note: This is a permanent night shift job and timings will be 8:00pm to 5:00am
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| Skills Required: |
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* Prior experience of Microsoft Exchange, NetBackup & AD is preferred.
* Good basic understanding of Linux.
* Certification of MCSE & MCP required.
* Good understanding of how an incident Ticketing system and escalations work
* Prior technical support experience or system administration is preferred
* Fluency in English communication skills and ability to communicate technical information to both technical and non-technical users.
* Be proactive in developing their own customer relations
* Have good technical knowledge of computers software & hardware.
* Be a competent presenter.
* Work well as part of a team.
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