| Industry: |
BPO |
| Functional Area: |
Customer Support |
| Total Position: |
3 |
| Job Type: |
Full Time/Permanent ( thirdshift )
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| Department: |
Inside Sales |
| Job Location: |
Islamabad, Pakistan |
| Gender: |
Doesn't Matter |
| Minimum Education: |
Bachelor's Degree |
| Degree Title: |
BBA,B.Com IT,BSc,MSc,MBA, |
| Career Level: |
Entry Level |
| Salary Range: |
PKR. 20,000 - 25,000/month |
| Apply By: |
Jul 12, 2012 |
| Job Posting Date: |
Apr 12, 2012 |
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| Job Description: |
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- Candidate should possess adequate knowledge on major software Publishers for infrastructure business.
- Candidate should be able to manage day to day activities in shape of multiple transactions used on different accounts.
- Candidate should ensure that all day to day tasks are in compliance with list of controls defined for these tasks.
- Candidate should be communicating with Publishers/Partners and other resources to facilitate new business and existing opportunities.
- Candidate should closely work with internal and external resources to ensure competitive pricing.
- Candidate should ensure that the sales cycle (From initial response on building solution to client till the order fulfillment process), all activities must be performed and services delivered within the set SLAs agreed with the client.
- Candidate should ensure that all solutions developed/customized for the client are fully validated in terms of availability, compatibility & adaptability.
- Candidate should ensure the order fulfillment process is fully managed and completed in terms of order placement, tracking, removing discrepancies, order changes and return process to achieve outstanding service delivery.
- Candidate should ensure that all reporting tasks assigned are executed in time slots provided for different clients.
- Candidate should ensure that account team that includes the Account Manager, field rep and the immediate supervisor have daily updates and clear visibility on the whole sales cycle.
- Candidate should ensure the he/she is regularly attending all calls internal and external (Client specific) to proactively manage account and ensure smooth handling of incoming business.
- Candidate should fully understand all major manufacture licensing programs after the initial completion of training process.
- Candidate is required to set individual goals derived from department goals to pursue continuous progress within the organization.
Note: This is a permanent night shift job and timings will be 08:00pm-05:00am.
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| Skills Required: |
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- Excellent English Communication
- Team Work
- Problem Solving Skills
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