Posted Jun 27, 2015
The Technical Assistance Center team is looking for a few good Technical Support professionals who are ready for the challenges, the responsibilities, and the rewards that come with working in a fantastic, high-energy, fast-paced, work environment. The products being supported by this position are related to Cloud Based Hosting. The system utilizes various technologies such as Microsoft Servers, IP, Linux, Mysql database, and internal apps Technologies. We are essential personnel working in a 7X24X365 environment providing technical support to a wide variety of large clients located globally. We provide fault isolation and problem resolution for complex problems that come directly from clients or are referred by other levels of technical support.
Major Responsibilities:
- Work on level 1 & 2 issues to resolve high priority/complex customer issues.
- Provide remote services to customers on Server and Desktop installation, upgrading and network troubleshooting as well as Network Audits.
- Review and validate bugs opened by clients and work with Engineering toward resolution.
- Reproduce customer issues and test new software packages, in a LAB environment.
- Conduct technical trainings for customers both in house and onsite as required
- Provide third party product support on designing, installations, integration and troubleshoot
- Provide on Call Support after hours and on weekends
JOB REQUIREMENTS:
- Bachelor Degree in Telecommunications/Computer Science or equivalent work experience
- Knowledgeable of trouble ticket systems, trouble ticket policies and procedures including escalations and measurements.
- 3+ years of hand on experience of Microsoft Windows Server & client end configuration, troubleshooting and remote deployments etc
- Knowledge of Virtualization Technologies & VDI support will be preferable
Knowledge of TCP/IP networking, DNS, DHCP, LAN, WAN, VPN, and firewalls. - Ability to troubleshoot and resolve hardware and software problems
Ability to communicate in a cross-cultural environment with multiple personalities
Quickly and actively respond to incidents and requests
Execute change management activities - Excellent English verbal and written skills.
- Ability to travel internationally up to 10% of the time
Job Details
Ovex Technologies Pvt Ltd
Ovex is a full service BPO Company engaged in providing value-added IT Enabled Services to renowned clients in the areas of Customer Interaction, Transaction Processing, Data Analysis, Software Development and Research Services. Ovex is a 700 employee company with 6 facilities in Pakistan, and is a multi-national company with $350 million in annual revenue.
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