| Industry: |
BPO |
| Functional Area: |
Telemarketing |
| Total Position: |
30 |
| Job Type: |
Full Time/Permanent ( thirdshift )
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| Department: |
BPO Call Center |
| Job Location: |
Lahore, Pakistan |
| Gender: |
Doesn't Matter |
| Age: |
19 - 35 Year |
| Minimum Education: |
Intermediate/A-Level |
| Career Level: |
Entry Level |
| Required Experience: |
1 Year - 5 Years |
| Salary Range: |
PKR. 20,000 - 50,000/month |
| Require Travel: |
Not Required |
| Apply By: |
Aug 9, 2012 |
| Job Posting Date: |
May 10, 2012 |
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| Job Description: |
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Purpose:
* Responsible for Sales Calls which will contribute to company's customer growth in units sold and revenue attained.
* Representative is responsible for increasing the sell-in percentages of all CORE products.
* Taking inbound calls Using communication / diffusing skills to satisfy a customer Principal Account abilities:
* Answers questions and provides assistance to potential and current customers.
* Executes Sales Calls which will result in maximizing sell-in percentages.
* Educates and becomes an expert on company products. Supports customers in purchase of product and placing orders over the phone.
* Answers inquiries regarding sales, shipments and transactions.
* Enter orders and accurately updating information in computer systems.
* Up-selling and cross-selling while discussing the offered product with all customers.
* Meeting or exceeding monthly / quarterly / annual sales goals & team goals.
* Demonstrating excellent oral and written communication skills.
* Using knowledge base / training material to resolve customers concerns
* Reporting issues to the review departments providing quality customer services to all the clients.
* Making sure that all the KPIs are met participating towards team goals devised by the management
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| Skills Required: |
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- Fluency in written & spoken English language
- Good typing skills
- Capability to understand and follow the procedures and advise customers accordingly
- Patience and anger management skills
- Knowledge of the Program, Salesmanship, Use of Rebuttals, Script Flow.
- Ability to use OS, CRM and Telephony hardware.
- Sales experience preferred, with demonstrated success in an inside sales role.
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