Warranty Specialist

This person would be focusing solely on registering the Service agreements presented by Manufacturers to partners and registration changes requested by clients and partners.

Job Description:

* Compensate managers, account executives and all salespeople engaged in the Service Registration/Activation.
* Resolve discrepancies in registrations; coordinate registration summaries and distribution of fully executed agreements to internal and external customer groups..
* Ensure that all contractual terms and conditions comply with standard or approved business practices.
* Proactively manage customer information including additions, moves, and changes up-to-date within the registration and asset database.
* Retrieve registration conformations from vendors.
* Resolving inconsistency of registration data from vendors/manufacturers side like erroneous serial numbers, part numbers, purchase dates and customer contact etc.
* Gathering missing information from Sales Rep and internal departments like part number that is to be registered, end user contact info, serial numbers, reference Order for H/W or warranty etc.
* Suggesting Sales Reps to generate RMA(Return Material) for incompatible warranty part numbers being order by providing them with the compatible warranty part number(s) for the H/W.
* Compensate managers and all salespeople engaged in the Service Renewal.
* Resolve discrepancies in contracts; coordinate contract summaries and distribution of fully executed agreements to internal and external customer groups.
* Coordinate the renewal and extension of Expiring Agreements/contracts.
* Develop the scope and specifications for professional services and other engagements
* Proactively manage customer information including additions, moves, and changes up-to-date within the contract and asset database.
* Draft and negotiate Service Agreements/contracts with partners and clients.