Posted Jun 28, 2016 7 views
PakWheels.com is looking for energetic leader to manage it’s growing staff of contact center. Our contact center is engaged in providing support to our customers and execution of multiple inbound, outbound and internal campaigns related to our different business segments (buying & selling, car inspection, car financing, quality control, etc)
Responsibilities:
- Manage team of contact center staff and direct their activities for the achievement of contact center targets and goals.
- Set targets of individual teams and programs and ensure achievement by developing KPI’s that ensures transparent accountability of resources on their assigned parameters.
- Ensure standardization in call routines, process and customer handling both with regards to inbound and outbound teams.
- Develop new customer targeting schemes, sales activities (up selling/cross selling) and plans for optimization of existing operations to increase sales, improve customer satisfaction and achieve other KPI's.
- Closely coordinate contact center efforts with other departments to ensure that processes are developed, improved and followed effectively.
- Identify and regularly implement various training programs to improve contact center especially in areas of product knowledge and service delivery.
- Innovate and implement novel ways of increasing customer satisfaction and reducing
Skills / Abilities / Experience:
- Demonstrated track record of running contact center teams and successfully delivering assigned goals and targets.
- Thorough understanding of contact centre operations, applications, tools and techniques
- Excellent coaching & managerial Skills with proven ability to manage teams
- Strong communication and interpersonal skills
PakWheels.com is Pakistan’s #1 automobile portal. Over the years, PakWheels.com has helped millions of Pakistani’s buy & sell cars and bikes, read automotive reviews and news, check automotive prices and find solutions to their automotive needs.
Skills
Job Details
PakWheels Pvt Ltd
PakWheels is Pakistan’s #1 Automobile Website. We are changing automotive industry in Pakistan, we are changing how millions of Pakistanis buy and sell cars and bikes, how they make their decision, how they do their research, etc. Join the team and be part of the revolution! PakWheels was formed in 2003 and has become the largest community based automobile website in Pakistan with more than 350,000+ registered car and motorcycle enthusiasts. Around 30 Million pages are viewed on the site every month, with people searching classifieds, researching about brand new cars and motorcycles, discussing auto-related issues with other members, sharing information, pictures, videos, etc. .
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