| Industry: |
BPO |
| Functional Area: |
Customer Support |
| Total Position: |
10 |
| Job Type: |
Full Time/Permanent ( thirdshift )
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| Job Location: |
Karachi, Pakistan |
| Gender: |
Female |
| Age: |
18 - 40 Year |
| Minimum Education: |
Bachelor's Degree |
| Career Level: |
Entry Level |
| Minimum Experience: |
Not Required |
| Salary Range: |
PKR. 20,000 - 30,000/month |
| Require Travel: |
Not Required |
| Apply By: |
Apr 7, 2012 |
| Job Posting Date: |
Mar 7, 2012 |
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| Job Description: |
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Pinnacle requires female customer support executives for its inbound operations. Handling customers via inbound calls, live chats and email correspondence are the major tasks. Needs to perform business requirements and trend analysis for client satisfaction and profitability. Job includes pure customer service operations for our international clients. We offer career development, performance bonuses, transportation service, attendance & holiday allowances, and paid annual leaves. One may also have the opportunity to coach other team members or move into specific product specialties.
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| Skills Required: |
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We are looking for someone who is responsive, dedicated and thrives in a fast-paced environment.
--Excellent language, communication and interpersonal skills.
--Sound knowledge of computers & internet with above average typing speed.
--Should be able to assure 100% customer satisfaction.
--Demonstrated ability to effectively resolve customer issues/ complaints with patience.
--Females with preceding call center experience with international customer support will be favored.
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