Customer Care Representative
| Industry: | Banking/Financial Services |
| Category: | Client Services & Customer Support |
| Total Position: | 0 |
| Job Type: | Full Time/Permanent |
| Job Location: | Karachi,Lahore,Islamabad,Peshawar |
| Gender: | Doesn't Matter |
| Minimum Education | Bachelors |
| Career Level: | Officer |
| Minimum Experience: | 1 Year |
| Salary Range: | PKR. 15,000 to 30,000/month |
| Apply By: | May 10, 2012 |
| Posted: | Feb 10, 2012 |
| Job Description: |
§ Deal proactively with the branch customers to fulfill their banking requirements and solve their queries efficiently § Manage customer traffic within the branch to ensure key service standards are met § Assistin ensuring consistency of internal / external customer experiences byinculcating a Service Culture and leading by example § Rectification of all customer complaints communicated through verbal, written or other channels § Involvement in the activation of branch dormant accounts § Assist in Branch Cross selling & promoting retail banking products § Assist in ongoing service related initiatives/projects § Channelize branch traffic according to the customer requirements and management thereof |
| Skills Required |
| Candidate must be proficient and resourceful enough to fill most customer requirements like: |
| Min Bachelors from a recongnized university Strong verbal & written communication skills Ability to deal with diversified customer base Relevant banking or customer handling experience would be an added advantage |