The ideal candidate should

• Hold at least a Bachelors Degree in Business Administration; MBA will be given preference
• Have a minimum of 3 - 6 years of work experience in Customer Services and/or Quality Assurance & Training

Job Description

• Conduct basic customer services, products, systems and soft skills trainings of all Customer Care touch point employees.
• Ensure excellent customer experience at all CC touch points by monitoring CC activities.
• Analyze performance of all CC touch points by extracting different reports.
• Identify performance gaps and execute training accordingly.
• Assist the trainers in synchronizing training contents across the organization.
• Provide support to line managers for managing special projects and communicate with other departments on day to day issues.
• Travel to other locations (within & out of station) to conduct training sessions.

Essential Skills

• Should have a positive attitude and be a strong team player
• Should be fluent in Urdu & English
• Should secure strong communication, interpersonal & presentation skills

Desirable Skills

• Should be highly proficient in MS Office Suite; especially Excel and PowerPoint
• Should have the ability to work under pressure and meet deadlines
• Should have strong knowledge of products & systems