• He/she will be responsible for client satisfaction manifested by repeatedly signing SLAs on favorable terms, getting repeat sales, and being considered as first choice for doing business

• Develop direct relationships with all key players, who can directly or indirectly influence or take a procurement decision, in the client organization

• Responsible for identifying leads very early in the client organization

• Responsible for understanding client service needs and communicating them to IPL's service organization

• Conducting monthly meetings with end-user and client management to discuss service performance during the period

• Prepare and present service performance reports to executive and operational management in client organization

• Send proposal for Service Level Agreements as and when they are due

• Sell, negotiate, finalize and sign SLA with clients

• Get payment for these SLAs

• Assist the sales team who is working on an opportunity in getting through to decision makers

• Generally support the sales team in closing deals

• Creates and conducts proposal presentations and RFP responses for SLA proposals.

• Adheres to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team.

Relationships and Roles:

Internal / External Cooperation

• Insures that all Account Managers/Executives meet or exceed all activity standards for prospecting calls, appointments, presentations, proposals and closes.

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• Delegates authority and responsibility with accountability and follow-up.

• Sets examples for Account Managers/Executives in areas of personal character, commitment, organizational and selling skills, and work habits.

• Conducts regular coaching and counseling with Account Managers/Executives to build motivation and selling skills.

• Maintains contact with all clients in the market area to ensure high levels of client satisfaction.

• Demonstrates ability to interact and cooperate with all company employees.