Manager Customer Lifecycle & Churn Analysis
| Industry: | Telecommunication/ISP |
| Category: | Client Services & Customer Support |
| Total Position: | 1 |
| Job Type: | Full Time/Permanent |
| Job Location: | Lahore |
| Gender: | Doesn't Matter |
| Education | Bachelors - Masters |
| Degree Title: | BBA/MBA in Marketing |
| Career Level: | Manager |
| Required Experience: | 6 Years - 8 Years(Have at least 06- 08 years' work experience in Customer Lifecycle management / products.) |
| Apply By: | May 9, 2012 |
| Posted: | Apr 29, 2012 |
| Job Description: |
| * Business Analytics for Loyalty & retention management for corporate customers. * Lifecycle management for complete customer base * Customer Value Segmentation & Administration. * Campaign execution for Micro-segmentation * Pro-active churn management * Special discounts / contract management * Contact Center & Walk-in Centers' Traffic Analysis & Process flows |
| Skills Required |
| Candidate must be proficient and resourceful enough to fill most customer requirements like: |
| Essential Skills: - Should be an excellent team player with a proactive approach - Should be capable of working effectively under pressure - Should have strong analytical and quantitative analysis skills - Should be familiar with tools, concepts & methodology of financial analysis Desirable Skills: - Should display good communication and interpersonal skills - Should be proficient in MS Office Suite |