Telesales Representatives-Inbound Sales
| Industry: | BPO |
| Category: | Telemarketing |
| Total Position: | 30 |
| Job Type: | Full Time/Permanent ( rotating ) |
| Job Location: | Lahore |
| Gender: | Doesn't Matter |
| Age: | 19 - 35 Years |
| Minimum Education | Intermediate |
| Career Level: | Entry Level |
| Required Experience: | 1 Year - 5 Years |
| Salary Range: | PKR. 20,000 to 50,000/month |
| Require Travel: | Not Required |
| Apply By: | Aug 9, 2012 |
| Posted: | May 9, 2012 |
| Job Description: |
| Purpose: * Responsible for Sales Calls which will contribute to company's customer growth in units sold and revenue attained. * Representative is responsible for increasing the sell-in percentages of all CORE products. * Taking inbound calls Using communication / diffusing skills to satisfy a customer Principal Account abilities: * Answers questions and provides assistance to potential and current customers. * Executes Sales Calls which will result in maximizing sell-in percentages. * Educates and becomes an expert on company products. Supports customers in purchase of product and placing orders over the phone. * Answers inquiries regarding sales, shipments and transactions. * Enter orders and accurately updating information in computer systems. * Up-selling and cross-selling while discussing the offered product with all customers. * Meeting or exceeding monthly / quarterly / annual sales goals & team goals. * Demonstrating excellent oral and written communication skills. * Using knowledge base / training material to resolve customers concerns * Reporting issues to the review departments providing quality customer services to all the clients. * Making sure that all the KPIs are met participating towards team goals devised by the management |
| Skills Required |
| Candidate must be proficient and resourceful enough to fill most customer requirements like: |
| - Fluency in written & spoken English language - Good typing skills - Capability to understand and follow the procedures and advise customers accordingly - Patience and anger management skills - Knowledge of the Program, Salesmanship, Use of Rebuttals, Script Flow. - Ability to use OS, CRM and Telephony hardware. - Sales experience preferred, with demonstrated success in an inside sales role. |