• Ensure smooth provisioning of International Direct Dialing (IDD) services, and timely resolve quality related issues; and implement the IDD traffic routing plan
• Competitors’ feedback and market intelligence report
• Timely update changes in the IDD tariff on website
• Analyze IDD revenue trend, and promptly identify any unusual trend to avoid revenue leakage.
• Interconnect agreements with new operators; expansion requests from existing operators
• Maintain updated database of interconnect agreements with operators and their bank guarantee; followed by timely renewal of agreements and bank guarantees.
• Analyze interconnect traffic trend; and monitor the settlement of invoicing with interconnect operators, for timely payments
• Monitor international top-up funds transfer flow from vendors, and coordinate for related queries.
• Identification and implementation of requirements for tools for reports automation
• Delivering of assigned KPIs for revenue targets, ensure smooth functioning of services, and timely highlight and rectify the issues.
• IDD & international top-up subscriber behavior analysis

Eligibility Criteria:

• The ability and confidence to communicate effectively both verbally and in writing.
• Possess good interpersonal skills, e.g. tact, sensitivity, ability to listen, to be assertive at times.
• Ability to work with deadlines and targets and to prioritize tasks under pressure.
• The ability to work quickly, flexibly, effectively and positively in response to requests made at short notice.
• Flexible and adaptable, comfortable with juggling a range of tasks in a fast-moving environment.
• The ability to prioritize and organize own workload in an effective and accurate manner.
• Reliable and trustworthy.
• Good organizational skills and able to pay attention to detail
• The ability to contribute to and work effectively within a team environment.
• Competent in the use of Microsoft Office applications especially Word, PowerPoint, Explorer and Excel.
• Willing to take on additional tasks as required and learn new skills