| Industry: |
Information Technology |
| Functional Area: |
Customer Support |
| Total Position: |
3 |
| Job Type: |
Full Time/Permanent ( secondshift )
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| Department: |
Customer Support |
| Job Location: |
Karachi, Pakistan |
| Gender: |
Male |
| Age: |
20 - 30 Year |
| Minimum Education: |
Bachelor's Degree |
| Degree Title: |
Bachelor OR Master's Degree |
| Career Level: |
Experienced (Non-Manager) |
| Minimum Experience: |
1 Year (1- 2 years) |
| Salary Range: |
PKR. 30,000 - 35,000/month |
| Require Travel: |
Not Required |
| Apply By: |
May 12, 2012 |
| Job Posting Date: |
Apr 16, 2012 |
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| Job Description: |
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A Leading US Based design firm is looking for PART TIME CUSTOMER SUPPORT EXECUTIVES. Position holder will be responsible for carrying out support related activities for our online design website. Duties require excellent verbal and written communication skills in specific language, the ability to communicate easily and professionally, good reporting skills and the ability to manage ticketing system.
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| Skills Required: |
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NOTE: Candidates who have excellent speaking skills in German/French & Arabic should apply:
- Handling customer queries via phone call/email/ticket system and live chat
- Maintaining customer records
- Keeping track of orders and monitoring of design projects
- Provide valuable guidelines to customers
- Finding upgrades/up sell opportunities
- Keeping record of all deliveries and ensuring that project deliverable are sent to client on time.
- Be dedicated, disciplined with a positive attitude and eagerness to learn.
Please note that this is a 2ND shift job starting from 0400 PM to 0800 PM
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