| Industry: |
Information Technology |
| Functional Area: |
Client Services & Customer Support |
| Total Position: |
1 |
| Job Type: |
Full Time/Permanent ( thirdshift )
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| Department: |
Customer Support |
| Job Location: |
Karachi, Pakistan |
| Gender: |
Male |
| Age: |
22 - 35 Year |
| Minimum Education: |
Intermediate/A-Level |
| Degree Title: |
Bachelor's Degree |
| Career Level: |
Experienced (Non-Manager) |
| Minimum Experience: |
4 Years (3-4 YEARS) |
| Require Travel: |
Not Required |
| Apply By: |
Aug 3, 2012 |
| Job Posting Date: |
Jul 5, 2012 |
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| Job Description: |
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We are looking for a highly motivated individual with prior experience in handling support queries for International clients (US in particular). Position holder will be responsible for carrying out support related activities for our online design website. Duties require excellent verbal and written communication skills, the ability to communicate easily and professionally, good reporting skills and the ability to manage ticketing system.Job Responsibilities: - Handling customer queries via phone call/email/ticket system and live chat
- Maintaining customer records
- Keeping track of orders and monitoring of design projects
- Provide valuable guidelines to customers
- Finding upgrades/up sell opportunities
- Keeping record of all deliveries and ensuring that project deliverable are sent to client on time.
- Pick and Drop Facility will be provided.
Please note that this is a 3rd shift job starting from 0600 PM to 0200 AM
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| Skills Required: |
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A or O level education will be preferred, Ability to work independently and meet deadlines., 2 to 3 years of telemarketing/call center experien, Excellent command in written and spoken English. N
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