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We are looking for an experienced and highly skilled Content Writer for our Customer Support Department. Position holder will be responsible for carrying out support related writing activities for our online design website. MANDATORY: Excellent English writing skills are a MUST. Masters Degree holders (preferably Journalism or English majors) or O/A Levels graduates are encouraged to apply for this position. The basic function of this position is to act as a lead in customer issue resolution and take ownership of customer support responsibilities To make sure support members are providing support according to their job responsibilities to the best of their abilities. This includes time management, rotation, supervising their emails, tickets, live chats and phone conversations. The position should ensure that all support staff have a proactive approach towards identifying issues and their resolutions. Liaison with other departments including US office. Handling customer queries via phone call/email/ticket system and live chat Keeping record of all deliveries and ensuring that project deliverable are sent to client on time. Maintaining customer records - Keeping track of orders, up sells and monitoring of design projects Good reporting skills and ability to provide valuable guidelines to customers. Exceptional Writers are encouraged to apply and will be considered for Team Lead position after trainingNOTE: - Please note that this is a 3rd shift job starting from 0600 PM to 0200 AM - Pick and Drop Facility will be provided
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