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Accountability Assistant

Save the Children, Islamabad
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Job Detail

More Jobs From: Social & Development Sector Jobs
Industry: N.G.O./Social Services
Functional Area: Executive Management
Total Position: 1
Job Type: Contract
Job Location: Battagram, Pakistan
Gender: Doesn't Matter
Minimum Education: Bachelor's Degree
Minimum Experience: 2 Years (Demonstrated 2 to 3 years of overall experience; and a minimum of 1 year of specific development sector experience)
Apply By: Jul 24, 2012
Job Posting Date: Jul 11, 2012
   
   
Job Description:

KEY AREAS OF ACCOUNTABILITY:

  • To ensure that accountability to beneficiaries and transparency become integral part of all program interventions
  • To receive and register complaints and their responses in complaint database in the assigned area. Makes sure that complaints are logged in a professional and timely manner
  • To respond and communicate with the beneficiaries in a dignified manner regarding their complaints/feedback
  • To provides support in ensuring that all SC intervention has accountability panaflexes/banners
  • To keep regular follow up of complaints and update complaint database on daily basis
  • To carry out field visits when required for different MEAL tasks;
  • To ensure display of program standards (panaflexes) at each of program delivery site
  • To handle complaints as per MEAL guidelines and shares the information with relative staff member
  • To assist MEAL Officer in all MEAL tasks including monitoring reports, assessments and studies
  • Any other task assigned by line manager within purview of MEAL

Accountability:

  • Holds self accountable for making decisions, managing resources efficiently, achieving and role modelling Save the Children values

Ambition:

  • Sets ambitious and challenging goals for themselves (and their team), takes responsibility for their own personal development and encourages others to do the same
  • Widely shares their personal vision for Save the Children, engages and motivates others
  • Future orientated, thinks strategically.

Collaboration:

  • Builds and maintains effective relationships, with their team, colleagues and Government officials
  • Values diversity, sees it as a source of competitive strength
  • Approachable, good listener, easy to talk to

Creativity:

  • Develops and encourages new and innovative solutions
  • Willing to take disciplined risks

Integrity:

  • Honest, encourages openness and transparency

QUALIFICATIONS AND EXPERIENCE

  • Graduate degree.
  • Demonstrated 2 to 3 years of overall experience; and a minimum of 1 year of specific development sector experience
  • Good Computer Knowledge
  • Good oral and written communication skills
  • Excellent interpersonal skills
  • Understanding of regional language Poshtho and Hindko (s) and should understand Pathan cultural context
  • Demonstrated ability to work in insecure environments
  • Ability and willingness to travel