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KEY AREAS OF ACCOUNTABILITY: · To ensure that accountability to beneficiaries and transparency become integral part of all program interventions; · To receive and register complaints and their responses in complaint database in the assigned area. Makes sure that complaints are logged in a professional and timely manner; · To respond and communicate with the beneficiaries in a dignified manner regarding their complaints/feedback; · To provides support in ensuring that all SC intervention has accountability panaflexes/banners; · To keep regular follow up of complaints and update complaint database on daily basis; · To carry out field visits when required for different MEAL tasks; · To ensure display of program standards (panaflexes) at each of program delivery site; · To handle complaints as per MEAL guidelines and shares the information with relative staff member; · To assist MEAL Officer in all MEAL tasks including monitoring reports, assessments and studies; · Any other task assigned by line manager within purview of MEAL; Accountability: --Holds self accountable for making decisions, managing resources efficiently, achieving and role modelling Save the Children values Ambition: --Sets ambitious and challenging goals for themselves (and their team), takes responsibility for their own personal development and encourages others to do the same --Widely shares their personal vision for Save the Children, engages and motivates others --Future orientated, thinks strategically. Collaboration: --Builds and maintains effective relationships, with their team, colleagues and Government officials --Values diversity, sees it as a source of competitive strength --Approachable, good listener, easy to talk to Creativity: --Develops and encourages new and innovative solutions --Willing to take disciplined risks Integrity: --Honest, encourages openness and transparency
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