POSITION TITLE: FRANCHISE COORDINATOR

DEPARTMENT: RETAIL

REPORTS TO: MANAGER FRANCHISE OPERATIONS

Summary:

The Franchise Coordinator supports the Manager Franchise Operations in management of SSC’s franchise stores, developing relationships with store owners in order to maximize sales and meet investment targets.

Roles and Responsibilities:

To achieve sales and investment targets of franchise shops and propose new franchisees / locations in the assigned region. Ensure smooth running of operations at franchise shops as per company's policies and standards through regular field visits and strong interaction with franchisees.

Key Result Areas:

1. Develop franchise business, assisting franchisees in achieving their business targets and bridging the communication gap between the head office and franchisees in order to ensure timely decision-making.
2. Strengthen SSC’s franchise network through identification of suitable franchisees that allow SSC to penetrate new markets.
3. Maintain corporate brand equity, implementing company policies and standards at franchise stores in coordination with district managers through regular field visits.
4. Maintain good relations with franchisees, providing a communication channel with the head office for timely resolution of issues. Provide full support to franchisees for opening new stores, in coordination with the District Manager and Renovation Department.
5. Recover due amounts from franchisees and clear debited amounts through rigorous follow-up measures, ensuring timely recovery of all amounts, including daily remittances.

Critical Dimensions:

1. Assist in attainment of franchise business targets, supporting SSC’s consistent growth.
2. Support improvement of the quality of the franchise network (bottom line of franchise operations).
3. Maintain operational excellence and ensure franchise stores run smoothly.
4. Maintain franchisees’ satisfaction level and ensure retention of profitable franchisees.
5. Maintain performance of franchise stores as per SSC’s established standards.

Key Skills, Knowledge and Experience:

1. The position requires a graduate degree and basic knowledge of sales, marketing and finance.
2. The jobholder should have a basic understanding of franchise operations, market scenarios and the prevailing situation in the footwear industry.
3. Reasonable interpersonal skills, business acumen and initiative are key traits required.
4. Adequate negotiation and decision making skills, along with a proactive attitude and relationship building ability are highly recommended.

Job Details

Industry:
Functional Area:
Total Positions:
1 Post
Job Type:
Job Location:
Gender:
No Preference
Minimum Education:
Bachelors
Career Level:
Experienced Professional
Experience:
2 Years - 4 Years (2 - 4 years relevant experience)
Work Permit:
Pakistan
Apply Before:
Dec 03, 2014
Posting Date:
Sep 02, 2014

Service Sales Corporation Pvt. Ltd.

Retail · 301-600 employees - Lahore

Service Sales Corporation (Pvt.) Ltd. (SSC) being Pakistan’s leading retailer has always been at the forefront of taking new initiatives to provide the best experience to our customers across Pakistan. Operating through a network of more than 500 retail stores and exceeding 2500 independent retailers in our wholesale network across Pakistan, SSC today has the largest retail presence in Pakistan. SSC is primarily a retail company with two main lines of business – footwear and pharmacy retail. Footwear brands operate under the banner of Servis and Shoe Planet whereas the pharmacy business operates under the banner of Servaid. In footwear, SSC runs most of its business under the retail banner of Servis which is a family footwear store catering to the needs of the entire family. SSC has made considerable investments in this brand and today Servis is one of the leading super-brands of Pakistan that personifies dynamism and trust simultaneously. Shoe Planet is SSC’s premium footwear retail brand which houses leading international brands in a cutting edge retail environment. SSC also partners with leading brands from around the world like ECCO, Clarks, Nike, Hush Puppies, Pierre-Cardin, Urban Sole, IMAC & CAT and provides them with commercial avenues to tap into the land of opportunity that is Pakistan. Beyond footwear, SSC has diversified into pharmacy retail business with its brand Servaid, which is currently the largest chain of pharmacies in Pakistan. Servaid is presently servicing more than 10,000 consumers every day through professionally trained pharmacists with authentic medicines and a high quality environment.

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