| Industry: |
Information Technology |
| Functional Area: |
Customer Support |
| Total Position: |
5 |
| Job Type: |
Full Time/Permanent ( rotating )
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| Job Location: |
Karachi, Pakistan |
| Gender: |
Doesn't Matter |
| Age: |
18 - 35 Year |
| Minimum Education: |
Bachelor's Degree |
| Career Level: |
Experienced (Non-Manager) |
| Minimum Experience: |
1 Year |
| Salary Range: |
PKR. 10,000 - 20,000/month |
| Apply By: |
Apr 20, 2012 |
| Job Posting Date: |
Mar 20, 2012 |
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| Job Description: |
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- Serves customers by providing product and service information; resolving product and service problems.
- Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. Provide customers with product and service information.
- Transfer customer calls to appropriate staff.
- Identify,research, and resolve customer issues using the computer system.
- Follow-upon customer inquiries not immediately resolved.
- Complete call logs and reports.
- Research billing issues.
- Recognize,document and alert the supervisor of trends in customer calls.
- Recommend process improvements.
- Other duties as assigned.
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| Skills Required: |
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Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information, Multi-tasking |
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